FAQS
Frequently Asked Questions (FAQs)
Impeccable Time Ltd – Luxury Pre-Owned Watches, UK
1. Are your watches authentic?
Yes, all of our watches are 100% authentic. Every timepiece is carefully inspected, verified, and authenticated by our in-house experts before being made available for sale. We stand behind the authenticity of every watch we sell.
2. Are the watches new or used?
We specialise in luxury pre-owned watches. While some pieces may be in like-new or unworn condition, others may show light signs of previous ownership. Each product listing includes detailed descriptions and photos to clearly indicate the condition.
3. Do your watches come with a warranty?
Some watches may still be under the original manufacturer's warranty. Where applicable, we also provide a limited warranty for added peace of mind. Warranty details are included on the individual product page.
4. What is included with my purchase?
Each listing will specify what is included with the watch. This may include the original box, papers, certificate of authenticity, and any accessories (where applicable). Please refer to the product details for full information.
5. How can I pay for my order?
We accept all major credit and debit cards, as well as secure payment methods offered at checkout. All transactions are protected by secure encryption and processed through trusted payment providers.
6. Do you ship internationally?
At this time, we primarily serve customers in the United Kingdom. If you're interested in international delivery, please get in touch with our team to discuss shipping options and customs requirements.
7. Is delivery insured?
Yes, all orders are shipped via secure, fully insured delivery services for your protection. Tracking information is provided once your item has been dispatched.
8. Can I return a watch if I change my mind?
Yes. We offer a 14-day return policy from the date of delivery, provided the item is unused, in original condition, and returned with all accompanying materials. For full details, please see our Returns & Refunds Policy.
9. Do you buy watches or accept part-exchange?
Yes, we buy luxury watches and also offer part-exchange services. If you're looking to sell or trade in your timepiece, please contact us with details and photos for an initial valuation.
10. How can I contact you?
You can reach us by:
We're here to help and happy to assist with any enquiries.
